"As an organization, we were faced with the challenge of providing effective customer support in a number of demanding environments, in which time is of the utmost importance," says Rajiv Mukerji, principal consultant at Smart Solutions. "We needed a Web-based system that was easy-to-use and easy to set-up so that we could provide the best support to our customers when they need it the most. The FootPrints Hosting Service not only does this, but it does everything we need it to do to properly run a help desk."

According to UniPress, Smart Solutions made its choice because of the integrated solution's scalability and the fact that the company would not need to purchase or maintain any IT infrastructure.